Property Investors

What We Offer

At First National Bentleigh our purpose is do what we do best and that is to look after your investment property as if it were our own.

This means always selecting the best quality tenants, achieving the highest market rental, ensuring that your property is maintained in excellent condition and providing you with prompt, personalised service at all times.

What We Offer We use pro-active marketing to ensure that your asset is promoted to the widest range of prospective tenants, with internet promotion, professional sign board and personal contact with a database of prospective tenants.

We conduct personal inspections of your property – we do not give out keys to prospective tenants under any circumstances.

We follow strict selection criteria and thorough review of references during the tenancy selection process.

We also conduct tenancy checks and public record searches through National Tenancy Database (NTD).

All our tenants pay directly into our trust account as cleared funds, so thereis no delays.

We disburse rents daily, so you never have to wait for your funds.

We arrange for your rental funds to be deposited directly into your bank account and a statement emailed immediately.

We have a zero tolerance policy to rental arrears and will immediately address any late payments with the tenants.

We oversee any maintenance work at your property using our experienced and trustworthy tradespeople.

We conduct rental reviews annually, to ensure that your asset is achieving the best possible return on investment.

We will provide you with a "for lease" board free of charge.

Change to First National Bentleigh

Most landlords are under the impression that a Managing Authority agreement is a binding contract with your current agent.

This is not the case and most agents will not inform you of this because they want you to beleive that you are locked in for the duration!

If you are not happy with the way your property is being managed or the service you are receiving! changing to First National Bentleigh Property Management is very easy - let us do the work for you at no cost and no inconvenience to your exisiting tenant.

First National Bentleigh can arrange for transfer of managment of your investment property, there are no costs incurred from us or your current agent.

Once our office has recieved a signed authority,, we will notify your current agent and arrange collection of your property file along with keys from their office.

If you would like First National Bentleigh to manage your property,
please Rose Koutoumas on 0407 034 657 to discuss.

Landlord Insurance

What is Landlords Insurance?

Landlord Insurance, also known as Property Owners Insurance, is specifically designed to protect your rental property from the most common types of loss or damage and to provide financial protection to you as the landlord.

Landlord Insurance Coverage

Landlord Insurance can cover a range of risks including:

Breaking of lease

Legal liability

Legal expenses

Non-payment of rent

Property damage to buildings and contents caused by fire, earthquake, storm and malicious damage


Our Service to Landlords

First National Bentleigh are able to offer home and personal insurance services through the use of various providers.

By utilizing our services you can save time and money as well as the advantages of a choice of insurers across a range of policies such as home and contents, building, landlord and rent protection insurance.

To find out more about what we can help you with landlords insurance, please contact us


DEFT Payment Systems Operated by Macquarie Bank since 1995, DEFT Payment Systems offers a simple, easy and secure way to make your rental payments to First National Bentleigh.

You can make payments online when it suits you, anywhere, anytime.
(PH) 1800 67 21 62

Office of Housing

The Office of Housing is a division of the Department of Human Services. It provides housing services including the Bond Loan Scheme and public rental housing to eligible Victorian residents.

For further information contact your closest Housing Office (listed in the White Pages A-K under Human Services, Housing Services). (PH) 1300 650 172 (local call charge)


Click Here

(TTY) 13 36 77 then ask for 1300 650 172

Real Estate Institute of Victoria (REIV) The REIV is the peak industry association representing Victorian estate agents.

(PH) 1800 061 218 (country callers) (PH) (03) 9205 6666

(E) (W)
Click Here

Residential Tenancies Bond Authority (RTBA) The RTBA holds all residential tenancy bonds as a trustee for tenants and landlords. The RTBA can only repay bonds if both the tenant and the landlord agree, or as directed by the Victorian Civil and

Administrative Tribunal (VCAT) or a court.

Locked Bag 007 Wendouree Victoria 3355

(PH) 1300 13 71 64 (local call charge) (FAX) (03) 8684 6299

(E) (W)
Click Here

Victorian Civil and Administrative Tribunal (VCAT) VCAT operates like a court but is not as formal, and deals with a wide range of issues, including disputes arising from the Residential Tenancies Act.

55 King Street Melbourne Victoria 3000 GPO Box 5408CC Melbourne Victoria 3001 (PH) (03) 9628 9800 (PH) 1800 13 30 55 (country callers, free call) (FAX) (03) 9628 9822 (E) (W)
Click Here

Renting a Home Guide

Click here to view our guide
Click Here

Frequently Asked Questions

We understand that renting your property can be a daunting process, so we have created a list of frequently asked questions which may be of assistance to you.

If you have further queries, please feel free to contact us and we will be more than happy to help.


The prospective tenant must first view the property in person, or have someone view it on their behalf, for example a friend of relative.

The prospective tenant can then apply online or alternatively they can request an application form from our office.

Once we receive the signed privacy statement and application form, this grants us permission for to check the information provided.

Application forms can also be emailed, faxed or posted to prospective tenants if they are moving to the area and are unable to view the property themselves prior to moving. However, under the Residential

Tenancies Act we do require a representative of the applicant to physically view the property prior to processing an application.


You do!

We will simply give you the information we have collected and by using our experience give you a recommendation as to who should be selected, but it is always your choice!


Once we have a signed Management Agreement authorising us to act on your behalf, we list your property in the following forms of advertising:

1. Internet – Your property details with photos, is entered onto the following websites, maximising coverage to any prospective tenant using the Internet to locate a rental property.

Your property will be listed on the following websites:

Click Here

Click Here

Click Here

• Facebook/firstnationalbentleigh

Click Here

Click Here

2. We have regular contact and affiliation with a number of relocation agents and are continually leasing properties to executives from large companies.

3. Our extensive prospective tenant database is very well maintained, and quite often, we lease properties prior to them being advertised, making this one of the most cost effective and efficient leasing tools available.

4. Where possible we will erect a For Lease Board.


We will deposit all monies collected into your nominated bank account on or before the last business day of the month.

The only exception to this will be at the end of June, where end of month processing will be done on the first business day of July so that we can provide you with accurate end of financial year summary statements.


We conduct a comprehensive inspection of your property when a tenant first moves in.

We also take comprehensive photography of every room with detailed description.

As per Victorian legislation we conduct a routine inspection after the first three months tenancy and then every 6 months after.

We invite and encourage landlords to attend routine inspections, alternatively the landlords receive a full report of the inspection.


2. We advise Tenants of the most important expectations. For example, how they must pay their rent on time, where to pay their rent, what actions are taken if they do not pay their rent. We discuss our repairs and maintenance policy, what happens in an emergency repair situation, how often inspections occur and what our expectations are for inspections.

3. We also advise that communication is a vital part of renting a home, and if at any time their circumstances change with regards to employment and living arrangements, that the best outcome is to notify us, so we can work together.

4. We also supply the tenant with two copies of the Property Condition report, explain how they must check, sign and return one copy of the form within the specified time frame as per RTA 1987.

We explain the bond lodgement procedure and the importance of maintain the property to the standard it was given.

5. We also provide them with a copy of ‘Renting a home guide for tenants. A booklet produced by the Department of Consumer Affairs Victoria.


7. We prepare a standard REIV Lease agreement which includes all of the details of the tenancy including any terms and conditions.

8. We explain the agreement in detail to the tenant prior to it being executed. We will then send you a copy of the signed tenancy agreement, for your safekeeping.

Why Choose Us

• The Director/Owner of the business Rose Koutoumas oversees and actually runs the business, Rose is active in all areas of PM and ensures that her team have all the support to manage your property efficiently.

• Leasing your property, is our number one priority. Our First National motto is “We put you first”

• Your property is listed on several different websites for maximum exposure

• We communicate with you at all times

• All of our property condition reports are accompanied with more than 100 photos

• We believe that good properties attract good tenants!- We prefer to meet perspective tenants in person as building relationships is crucial to the smooth running of our PM department.

• We carry out thorough routine inspections of your property and provide you an accurate report with photos.

• Properties under our management look like homes, not rentals!

• We use the industry leading property management software, providing you with the very best financial statements

• We have Zero tolerance rent arrears, whilst we manage a very small portfolio, we manage it super well.

• The Reason we have Zero rent arrears is that we have ongoing communication with tenants, we listen! we look after tenants so they look after your investment!

• We respond to ALL prospective tenant enquiries on the same day we receive them, regardless of the method of enquiry.

• Prospective tenants are taken to your property sooner, at the time of enquiry, tenants are able to select and book a time to view the property at a time that suits them!

• We are a proud Member of the Real Estate Institute of Victoria REIV and operate within the REIV members code of conduct.